Business Process Improvement: Why & How

Your employees participate in business processes countless times a day. Every time they connect with a new client, formulate a new product, work on a business deal or handle a customer complaint, there is a certain set of steps that must be followed.

 While some of steps may be common among companies, many are specific to your business. and Steps that have been developed so that your employees follow your systems and processes, thereby trying bringing reliability and repeatability to your business.

Each set of steps that your employees are trained to follow is a business process. Since a process is created to increase efficiency and speed, it is important to regularly review your processes. It's important to adapt your processes to new contexts and situations, seeking to optimize performance.

Why is it important to improve business process management?

The professionals at Polydojo seek to help their clients improve business process management on a daily basis. Here is why it is so important:

1. Efficiency

Poorly monitored and neglected business steps can cause the entire process to become inefficient. By improving the overall efficiency of your processes, you will help to get rid of steps that waste time and resources, giving a better end result for you and your client.

2. Effectiveness

When a process becomes more efficient, they also become more effective. A more effective process will lead to decisions which are better informed, as well as end results being executed better and an improved customer experience overall.

3. Flexibility

Since businesses are increasingly needing to adapt to the digital age, flexibility is increasingly becoming the make or break component. Improved business process management will allow your company to understand areas that are becoming out of date in your dynamic industry, and an increase in flexibility provides you with new opportunities to improve your business in many different ways.

What steps should be taken to improve business process management?

Our experts at Polydojo also know how difficult it can be to try and improve business process management; therefore, we have created a short guide to get you started:

1. Work Towards Continuous Improvement, Not Perfection

Business processes should be there to help employees improve their performance and efficiency by giving them a series of tried and tested steps to follow. This does not mean that everyone following these steps will produce a perfect result every time. Nor does it mean that mistakes won’t happen. Since the vast majority of business processes involve human interaction, it is unrealistic to discount the complications that can be caused by people, and therefore expecting perfection is unrealistic and will reduce employee morale. Instead, view business process management as a way to improve employee methodology, and highlight your successes when they occur.

2. Listen To Customer Feedback

Most business processes will be created and developed internally, as will any reviews of the success or failure of these processes. While you can consider many metrics to determine the success of new processes, one of the best and underutilized methods of generating feedback is by listening to customers. If customers complain about a certain part of the business process, then this process should be reconsidered, regardless of what internal performance indicators say. Ultimately, your company relies upon happy customers who come back for repeat services, and business process management must take this into consideration.

3. Use Business Process Management Software

One of the easiest ways to document and improve your business process management is by using effective business process management software. The software you choose should be easily accessible by your employees, with no expectation of coding knowledge, and should be adaptable to a whole range of situations including building forms, defining workflows and creating flowcharts of business processes, all while allowing these to be easily modified for future reviews. Creating these visible interpretations of your business processes makes the whole process far easier to understand, and thus helps to create a process driven business culture.

At Polydojo, we pride ourselves on our software. The software can be used to define and execute business processes in multiple business areas, including Finance, HR, Procurement, Sales and more.

The platform includes a drag-and-drop form builder, and a point-and-click interface for defining workflows. No coding experience or specialized IT training is necessary. If you can think it, you can build it. For more information, head over to You can get a first-hand feel for the platform by signing up for a free trial.


Image credit: Business meeting by mark.evans98 licensed under Creative commons 4


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